Victoria Mortuary & Cremation Services

My dad recently died of cancer on April fools day. We thought he was cancer free according to MD Andersons cancer screening in September but apparently the cancer metastasis into his bones. We were trying to find out from the local Oncologist how bad and how much time does he have. To our surprise he never made it in to see the doctor. He started having seizures so ambulance took him to the hospital. The bone was deteriorating into his system causing him to seizure. We did not know what to do. Hospital would not admit him because none of his local doctors would help. Instead of sending us to hospice they shipped us off to Houston hospital. Houston hospital could do nothing but try to kill him. So we finally found out about services hospice provided and they could help him but the hospital in Houston would not discharge my dad. We finally got him to hospice and he died in less than a few hours. We had no idea death was coming that fast or maybe we didn't want to know. So hospice told us about Adrian Fulton at Victoria Mortuary and that he is a nice guy. Adrian calls my mom that same day and my mom had no clue what he said. She was in shock and her blood pressure was high. She kept calling her doctor and made an appointment for the next day. My sister and I were in shock and exhausted also doing busy work trying not to think about what just happened. We worked on dad's obituary and even emailed Adrian several times and he never mentioned that he was waiting for mom to come to his office. Next day I hear nothing from Adrian about waiting on mom. I take mom to her doctor. Adrain calls upset mom will not answer her phone and when is she coming to the office. I explained I had no clue he was waiting on her and we would come right after her appointment. I thought it was about money and he was worried he wouldn't get paid. So I take mom back to the house so she can get all of dads important papers and we head to the mortuary. Adrian explains everything and tells us to carefully proofread dads information for the death certificate. Mom gives him my dads birth certificate and military dd214. I looked over the information and I told Adrian that the date of birth was not correct. The day was wrong. He told us that he got that date from forms sent over from Hospice. I said well if you look at his birth certificate and drivers license etc. They have it wrong and this is wrong. I asked if I could cross it out with his pen and correct it on the form he gave me. He said I could so I did. Adrian said it was no problem he would get it corrected. He did not. The death certificates came back with the wrong date of birth. At first Adrian blamed Hospice. With Hospice he claimed my mom did not proofread the form. He absolutely refuses to admit or apologize the mistake was made by him. We both told him we were angry about his actions. He told us it would take 9 months for the state to fix this error. I told him this is NOT acceptable. I told him I was going to report him to the Better Business Bureau and he just replied I do not care...go ahead. It takes 9 months and hung up. I called Austin Texas the state office that handles death certificates. The lady told me it does NOT take 9 months if we expedite. She said that my mom was listed as the informant and my mom can expedite an application for the DOB correction on my dads death certificate. She emails me all the instructions and application for the correction. We are going to take care of it ourselves. Adrian also completes the application form for correction even though we tell him 9 months is not acceptable. He claims he has to by state law. His response to the BBB is that my mother and I threatened him. He also said that he ran my dads DOB in the system and the DOB was correct. Still to this date will not admit the DOB was not correct and he made a mistake. How is this guy a funeral director and why is Hospice recommending him to people as a nice guy. Instead of giving support and helping with the grieving process, he did the complete opposite. He just keeps causing more pain. So now I do not trust this guy, why would he not correct the DOB. Is he trying to do something crooked. I do not feel secure at all. I added my dads information into my lifelock account. Hopefully if anyone tries to do anything funny with my dads identity they will alert me immediately. What a crying shame. What is happening in this world.